Refund Policy

CertWatch is a month-to-month subscription service. This policy explains how cancellations and refunds work.

Cancellation

You can cancel your subscription at any time. There are no cancellation fees and no notice period required. To cancel:

1. Sign in to your dashboard.
2. Click Manage billing to open the Stripe billing portal.
3. Select Cancel plan and confirm.

Your subscription remains active until the end of the current billing period. After that date your account is deactivated and monitoring stops. Your data is retained for 30 days and then permanently deleted.

No Mid-Period Refunds

We do not issue refunds or credits for unused time within a billing period. When you cancel, you retain full access through the date you have already paid for. Because monitoring runs continuously in the background, the service is consumed as soon as the billing period begins.

Exceptions

We will consider refund requests on a case-by-case basis if:

• You were charged after cancelling due to a billing system error on our side.
• A significant service outage affected the core monitoring function for an extended period and was attributable solely to our infrastructure.

To submit a refund request, email support@itriskcheck.com with your account email and a description of the issue. We will respond within two business days.

Plan Changes

Upgrading your plan takes effect immediately and your next invoice is prorated by Stripe to reflect the new price. Downgrading takes effect at the start of the next billing period; no credit is issued for the price difference in the current period.

Questions

If you have questions about a charge or this policy, contact us.